If the library was Atlassian (a software company based in Sydney, Australia) we wouldn’t need a retreat on becoming a Learning Organization, because we would already be one. Below is a video from Atlassian talking about the core values of the company. I found it via Read, Write, Web and I was inspired.
At the risk of being redundant, customer service is customer service. If we had as much fun doing our jobs as these guys do, that is a win-win scenario. It doesn’t matter who you are dealing with, whether it is the library user or a coleague.
btw, this is NSFW (Aussies are like that). If you watch it at work, use headphones.
Atlassian goal and core values:
Create useful products people lust after
- open company, no bullsh*t
- Build with heart and balance
- Don’t f*ck the customer
- Play as a team
- Be the change you seek